FAQ
Our support team is available Monday to Friday, we respond to all inquiries within 24-48 hours.
All sales vary from time to time, most sales however last 24 hours.
Yes we are! Get in contact to find out more about our affiliation program and how you can earn with us.
Yes! We ship to the US, Canada, Europe, Australia, South America, Asia and Africa.
Absolutely—every parcel we dispatch is booked as a registered shipment with our courier partner and assigned its own tracking number. As soon as your order is scanned into the courier’s system, you’ll receive an email containing a live-tracking link. That way you can follow your package’s journey from pick-up all the way to your door.
As items can be custom made to order please allow 4 to 7 business days for order processing. This may take longer depending on item availability, peak seasons and if it is a larger order. We always strive to process orders as fast as possible.
Once your order has been dispatched packages generally arrive within 7-10 business days. In some instances it can take up to 20 working days depending on where you are in the world, your local postal service, customs policy and other circumstances. All shipments are registered by our courier.
We run multiple fulfilment centres worldwide (including North America, Europe and the Asia-Pacific region). Your order will leave the warehouse that is both
Closest to your delivery address and
Currently holding the item in stock.
Because inventory levels—and your location—can differ from order to order, the shipping origin may change. If an item is out of stock at the nearest facility, we automatically route it from the next-best warehouse to get it on the road as quickly as possible.
At this time, we regret to inform you that we do not offer an alternative priority shipping option.
Our pricing is based in USD (United States Dollar), EUR (Euro) and GPB (British Pound Sterling) depending on your shopping location.
VISA, Mastercard, Maestro, Discover, American Express, PayPal, Apple Pay and Google Pay.
Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.
You must contact us within 1 hour of placing the order to arrange an item change. Just send an email ASAP to [email protected] so we can change your order.
We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.
If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at [email protected] and we will get back to you as soon as possible.
